A NOTE ON WARRANTY CLAIMS FOR HEAVY DUTY TYRES

AS PER GLOBAL SOLID TYRE INDUSTRY NORMS (ISO, ETRTO, ETC.), A SOLID TYRE SHALL BE USED IN FORKLIFTS SUBJECT TO THE FOLLOWING RESTRICTIONS:

• THE TYRE HAS TO BE USED ON SMOOTH WELL-PAVED FLOORS, PREDOMINANTLY INDOORS. THESE TYRES ARE NOT ALL-TERRAIN OR OTR TYRES.
• THE TYRES CANNOT BE USED FOR CLIMBING SLOPES OR GRADIENTS EXCEEDING 5 DEGREES
• THE MAXIMUM DISTANCE THAT CAN BE RUN ON A SOLID TYRE IS ONLY 2 KILOMETERS WHETHER IN LOADED OR UNLADEN CONDITION.
• THE TYRES CANNOT BE USED FOR LONG DISTANCE RIDES LIKE OTHER AUTOMOTIVE VEHICLES, EVEN WITHIN THE FACTORY.
• THE VEHICLE SPEED CANNOT EXCEED 25 KMPH, IN ANY CASE.
• THE TYRE TEMPERATURE SHOULD BE MONITORED TO BE LESS THAN 60 DEGREES. IF IT EXCEEDS 60 DEGREES, THE TYRE MUST BE ALLOWED TO COOL DOWN TO ROOM TEMPERATURE BEFORE FURTHER USE.

NON FULFILMENT OF THE ABOVE CONDITIONS WILL NATURALLY VITIATE OR CANCEL OUR WARRANTY ADMISSIBILITY.

IN 'ROYAL' STANDARD GRADE TYRES, WE ADMIT WARRANTY CLAIMS UPTO A SERVICE LIFE OF 6 MONTHS OR 1,300 HOURS, IF AND ONLY IF IT IS ESTABLISHED BY US THAT THERE IS A MATERIAL OR MANUFACTURING DEFECT.  BUT IN MOST CASES, THERE IS NO MATERIAL / MANUFACTURING DEFECTS BECAUSE:

• IF THERE IS A MATERIAL DEFECT, THE TYRES WOULD FAIL ALMOST INSTANTANEOUSLY, IN ANY CASE WITHIN 2 DAYS. 
• IF THERE IS A MANUFACTURING DEFECT, THE TYRES WOULD FAIL WITHIN 1 WEEKS OR IN ANY CASE WITHIN 2 – 3 WEEKS.

FOR BOTH OF THE ABOVE SITUATIONS, WE PROVIDE 100% WARRANTY REPLACEMENT, WITHOUT ANY INVESTIGATIONS.

FOR OTHER WARRANTY CLAIMS, WE ONLY ADMIT THAT THE TYRE HAD NOT PERFORMED TO THE EXPECTATIONS OF THE CUSTOMER:

• EITHER THE TREAD GETS WORN OUT FASTER OR 
• THE CUSTOMER HAS BEEN USING THE TYRE WITHOUT NOTICING THAT THE TYRE IS GETTING OVER-HEATED: ULTIMATELY, THE TYRE WOULD FAIL WITH A BLOW OUT ON THE SIDE-WALL OR THROUGH THE WORN-OUT TREAD.

STRICTLY SPEAKING THERE IS NO WARRANTY CLAIM FOR BOTH THE ABOVE SITUATION. HOWEVER, IN ORDER TO HELP AND ENCOURAGE OUR CUSTOMERS, WE OFFER A PRO-RATED WARRANTY BASED ON THE TREAD WEAR OR THE NO. OF HOURS USED AS EVIDENCED BY LOG BOOK.

WE RECOMMEND A HEAVY-DUTY TYRE OVER A STANDARD TYRE ONLY WHEN:

• THE TYRES ARE USED ON FORKLIFTS RUNNING MORE OR LESS CONTINUOUSLY FOR 24 HOURS PER DAY. ‘ROYAL’ HEAVY-DUTY TYRE MANAGES INTERNAL HEAT BETTER ON CONTINUOUS USAGE.  
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• ‘ROYAL’ HEAVY-DUTY TYRES ARE USED ON FORKLIFTS THAT RUN ON HARD CEMENT OR BLUE-METAL REINFORCED CONCRETE FLOORS LIKE DOCKS / WHARFS / OPEN CONTAINER YARDS / SCRAP YARDS. IN THIS CASE THE NORMAL TREAD GETS ABRADED FASTER: SO WE INTRODUCED A MUCH DURABLE TREAD, WHICH IS MORE ABRASION-RESISTANT. 
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•  ‘ROYAL’ HEAVY-DUTY TYRES ARE ALSO RECOMMENDED FOR REAR TYRES, PARTICULARLY SMALL TYRES OF 8” TO 12” WHEEL SIZES. BECAUSE THESE TYRES ARE CONTINUOUSLY MANOEUVRED FOR STEERING SMALL BATTERY OPERATED FORKLIFTS (WITH & WITHOUT LOADS) APART FROM REGULAR RIDES, THAT THEY GET OVER-HEATED EASILY, AND GET DEGRAGED.  HERE THE ‘ROYAL’ HEAVY-DUTY TYRES PERFORM WELL, AS THEY MANAGE INTERNAL HEAT BETTER. 
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• ‘ROYAL’ HEAVY DUTY TYRE IS STILL NOT RECOMMENDED FOR HIGH CHIP & CUT RESISTANCE. FOR TYRES USED ON GLASS OR METAL SCRAP YARDS OR ROCKY SURFACES, WHERE THE TYRE TREAD GETS CUT OR TORN OR CHIPPED OFF,  THERE IS ANOTHER GRADE CALLED: CUT & CHIP RESITANT HEAVY-DUTY TYRE.

SO, AS YOU WOULD SEE ABOVE, THE HEAVY DUTY TYRE IS USED ONLY FOR SPECIAL APPLICATIONS, WHERE NORMAL DEGREE OF RELIABILITY IS EXPECTED IN DIFFICULT SITUATIONS.  BUT CERTAINLY, THE HEAVY-DUTY TYRE IS NOT EXPECTED TO BE WORKING BEYOND A NORMAL SOLID TYRE’S LIFE CYCLE OF 6 MONTHS – 9 MONTHS +/- 3 MONTHS.

THE REASON, ALL RUBBER TYRES START AGEING WITHIN 6 MONTHS AND THE EFFECTS OF AGEING STARTS AFFECTING THE SERVICE LIFE OF ANY RUBBER PRODUCTS WHETHER HEAVY-DUTY OR STANDARD, AFTER A PERIOD OF 09 MONTHS – 12 MONTHS.

SO THE WARRANTY CLAIM FOR HEAVY-DUTY TYRES IS HARDLY DIFFERENT FROM STANDARD TYRE, BECAUSE THE ULTIMATE TEST IS WHETHER THE TYRE HAS A MATERIAL OR A MANUFACTURING DEFECT: IF IT HAS, IT WILL FAIL WITHIN 2 – 3 WEEKS MAX. IF IT DOESN’T, THERE IS NO MATERIAL OR MANUFACTURING DEFECT!  SO GIVING EXTENDED SERVICE HOURS IN HEAVY-DUTY TYRES FOR WARRANTY CLAIM HAS NO MEANING.

OUR WARRANTY CLAIM LIMITATION PERIOD WOULD REMAIN AS 1,300 HOURS OF DULY LOGGED SERVICE OR 6 MONTHS FROM DATE OF SALE BY OUR DEALER, WHICHEVER OCCURS EARLIER.